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The Partners and Staff would like to welcome you to Hawkhill Medical Centre.  The present Practice was established in 1993 when the GPs from three well established Practices in the West End of Dundee joined together to form a new partnership to consult from a modern purpose built medical centre.

Hawkhill Medical Centre was designed with their patients in mind with a vision to provide a wide range of healthcare services

We are always striving to improve our knowledge and the quality of our services and we proudly achieved Practice Accreditation status and are also an Approved GP Training Practice.  Our aim is to provide all patients who are seen and treated by the Doctors and Staff at Hawkhill with the highest standard of medical care and efficient administrative services from our hardworking Administration Team behind the scenes.

We would be extremely grateful if you would spend a little time going through our website.  It has been put together to Help us to Help you.  Alternatively, please feel free to download our:  Practice Handbook

COMMUNITY CARE & TREATMENT SERVICES

Dundee Community Care and Treatment Service is a pilot scheme which was initiated by NHS Tayside with the Dundee Health and Social Care Partnership.  This new service has been developed to support your GP practice.  The pilot involves all patients within agreed localities of Dundee.  Hawkhill Medical Centre is one of six practices included in the second phase of the pilot scheme. 

All patients over the age of 16 who require wound care or suture removal will be seen by the Community Care and Treatment Service at another centre and will be asked by the practice to telephone the service for an appointment.  The service will strive to give appointments that meet the needs of our patients and will work in partnership to ensure patients needs are fully met.

EAR SYRINGING

Hawkhill Medical Centre no longer provide an ear syringing (irrigation) service.  Please see attached self care guidelines: Ear Care Leaflet

Private Ear Syringing Clinics

Please see below a list of companies that offer Private Ear Syringing: 

Duncan and Todd

25-27 Commercial Street, Dundee. TN: 01382 – 322863

255 Brook Street, Broughty Ferry TN: 01382 – 772959

Hidden Hearing

28-30 Castle Street, Dundee. TN: 01382 - 313540

If you continue to experience symptoms please make an appointment with the Nurse Practitioner or GP.

PHARMACY FIRST

Need healthcare advice without an appointment - go to your Pharmacy First.  Pharmacy First allows patients to access FREE advice and/or treatment for uncomplicated Urinary Tract Infection in women and impetigo.  Please click here:  Pharmacy First

THE PRACTICE OPERATES A ZERO TOLERANCE POLICY

The Practice considers aggressive behaviour such as personal, abusive and aggressive comments, cursing and/or swearing, physical contact and aggressive gestures.  The Practice reserves the right to remove any patient from our list who is in any way aggressive to the Doctors or any member of the Practice Team.

No abuse of Staff is acceptable whether verbal or physical.  All abuse will be reported to the Practice Manager/Office Manager and a log of all incidents will be kept.

All incidents of verbal abuse will be considered by the Partners and appropriate action taken, which may include the removal of the patient from the Practice list.

Any physical abuse of our Staff by patients or general public will be reported to the Police.  The patient will then be removed from our Practice list.  In these circumstances the patient will have seven days to find a new Practice.  If you are unable to find another Practice, Practitioner Services will allocate you one.

Travel Advice Clinics

Please be advised that we no longer offer Travel Advice Clinics.  We are still able to offer appointments for administering NHS vaccinations.  For further information please see "Clinics & Services" tab at top of screen.

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