You can make appointments by contacting the practice on 01382 669589 or by calling in person at reception from 08:00. The telephone lines are open from 08:00 to 18:00 Monday to Friday.
Please be aware that all telephone calls are recorded for training and monitoring purposes.
Please note appointments ARE NOT bookable via email - they are only bookable from 08:00 by telephone or at the reception desk (we advise to call when the lines open at 08:00 as the appointments are booked very quickly), or you can also book through My Patient Services.
The Practice offers 4 types of appointments:
On-the-day appointments - this type of appointment can only be booked each day (on-the-day) by patients for acute health issues. These appointments will be >60% of the appointments on offer.
Advance appointments - this type of appointment can be booked up to 28-days in advance for review of ongoing longterm health issues.
Emergency appointments - this type of appointment is to be used for emergency only situations and will only be accessed by Duty Triage on-the-day on medical necessity.
Nurse Practitioner appointments - this type of appointment is bookable on-the-day for patients suffering from a minor illness. Various ailments can be described as 'minor illness' for example, earache, sore throat, chest infections, sinusitis. A minor illness may not feel minor to yourself but they usually pass in a relatively short period of time. The Nurse Practitioner will examine, assess and prescribe treatment for you where appropriate.
My Patient Services appointments - This will let you interact with our Practice using the internet at your convenience, even when closed. You will require to register with the Practice to access this service, and once registered you will be provided with information that will enable you to create your username and password. If you are interested in this service, please complete a registration form (available at Reception Desk) and return it to the Practice and we will contact you in the near future with details of how to register.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you arrive late for an appointment with the doctor/nurse you may be asked to wait to be seen at the end of the clinic. Unfortunately, if you arrive more than 10 minutes late for your appointment you will be asked to book a new one.
Advanced Nurse Practitioner Appointments
Nurse Practitioners are Senior Nurses with advanced education and clinical training in providing health care. Nurse Practitioners work with people to ensure they have all necessary information to make informed decisions about their health care and lifestyle. Nurse Practitioners provide a unique approach to health care, which results in a high level of patient satisfaction. A Nurse Practitioner service is not exclusive to our surgery and they can now be found working within primary and secondary health care teams across the NHS.
In the majority of cases, particularly new conditions, you will be asked to see a Nurse Practitioner in the first instance who can also prescribe where necessary.
Practice Nurses have areas of varying specialities. You may be asked to see the Practice Nurse regarding dressings, histofreeze, suture removal, cervical smears, travel vaccinations, smoking cessation and chronic disease management.
Health Care Assistant
Health Care Assistant is available for blood tests, blood pressure checks and will carry out other diagnostic tests at the request of the doctor.