You can make appointments by contacting the practice on 01382 669589 or by calling in person at reception from 08:00. The telephone lines are open from 08:00 to 18:00 Monday to Friday.
Please note appointments ARE NOT bookable via email - they are only bookable from 08:00 by telephone or at the reception desk (we advise to call when the lines open at 08:00 as the appointments are booked very quickly), or you can also book through the Vision Online Service.
The Practice offers 3 types of appointments with effect from 03.06.13:
On-the-day appointments - this type of appointment can only be booked each day (on-the-day) by patients for acute health issues. These appointments will be >60% of the appointments on offer.
Advance appointments - this type of appointment can be booked up to 28-days in advance for review of ongoing longterm health issues.
Emergency appointments - this type of appointment is to be used for emergency only situations and will only be accessed by the Triage Nurse on-the-day on medical necessity.
Vision online appointments - we have introduced a new service called Vision Online Services. This will let you interact with our Practice using the internet at your convenience, even when closed. You will require to register with the Practice to access this service, and once registered you will be provided with information that will enable you to create your username and password. If you are interested in this service, please complete a registration form (available at Reception Desk) and return it to the Practice and we will contact you in the near future with details of how to register.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. If you arrive late for an appointment with the doctor/nurse you may be asked to wait to be seen at the end of the clinic. Unfortunately, if you arrive more than 10 minutes late for your appointment you will be asked to book a new one.
If you wish to speak to a doctor over the telephone and he/she is not immediately available, the administration staff will take a message and advise you when the doctor may be available to speak to you. Please provide as much information as you can. The doctor might, in some circumstances, ask the triage nurse to call you on their behalf.
In a number of cases it might be worth considering an appointment with a Nurse Practitioner rather than a doctor. Nurse Practitioners are qualified to deal with minor ailments and you may be seen more quickly. Our Nurse Practitioners are able to diagnose, treat and prescribe medication for acute illnesses, infections and injury.
Practice Nurses have areas of varying speciality. You may asked to be see the Practice Nurse regarding dressings, suture removal, cervical smears, smoking cessation and chronic disease management.
Health Care Assistant
Health Care Assistant is available for blood tests, blood pressure checks and will carry out other diagnostic tests at the request of the doctor.